Job offers

Ideal Candidate About The Role Part of the Romanian Tech Support team and in regular collaboration with your colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company’s representative for both Thrustmaster and Hercules brands. We are looking for Technical Support Agents that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls from clients, responding to inquiries, managing complaints, troubleshooting significant and complex customers’ problems and providing general information about company’s products and services. Challenge Do you want to be part of a multinational company with strong values, which cares about its employees? Do you have a Technical Client Support background and/or video games knowledge and passion? Do you have a high level of accuracy and strong communication skills? Are you a near-native ENGLISH speaker? Do you speak GERMAN or ITALIAN or DUTCH as a second language? Then this opened position is your perfect match. Job Description Responsibilities Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives · Handling native language customer contacts, including responses via phone calls, email and chat correspondence. · Provide product and service information to customers · Research required information using available resources · Research, identify and resolve customer complaints using applicable procedures · Document all calls’ information according to standard operating procedures · Follow up customer calls where necessary · Complete call logs and reports · Other duties as assigned · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “templates” when handling different topics · Build sustainable relationships and engage customers by taking the extra mile · Keep records of all conversations in our CRM in a comprehensible way · Frequently attend educational seminars to improve knowledge and performance level · Meet personal/team qualitative and quantitative targets · Build, assimilate, implement, audit and improve working procedures; · Strong problem solving/troubleshooting skillsJob Specifications Previous experience in a technical support role is a must · Proficient in English and any of the GERMAN or ITALIAN or DUTCH as a second language [Mandatory ENGLISH and one of the following languages: GERMAN or ITALIAN or DUTCH] · Responsive, rigorous, organized, proactive and positive mindset – friendly and supportive team player · Ability to work independently and at times with minimal guidance, in a fast paced growing environment · Ability to work well under tight deadlines and maintain composure with a strong focus on customer service · Experience using Microsoft Dynamics 365 or other CRM system is a plus · Strong phone and verbal communication skills along with active listening · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively · Excellent data entry and typing skills · Ability to handle stressful situation appropriately · Minimum Bachelor degree or equivalent What we offer: Relaxing and friendly workplace environment located in Bd. Expozitiei, Sector 1, Bucharest Hybrid working schedule (1day/week WFH) Full time, long term individual labor contract Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Attractive and rewarding salary Individual and/or Company Performance Bonuses and OT paid Meal tickets (30 RON/day) Medical insurance with Sanador Reimbursement of 50% of Monthly Public Transport Fees Various Specific Trainings If you are interested in this role, please let us know by sending your resume at: [email protected]. Company Description A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules for the digital hardware and peripherals segment, and Thrustmaster for PC and console gaming accessories. The Group is currently present in many countries (Romania, France, Germany, UK, Spain, the United States, Canada, Italy, Belgium, China, France…), and distributes its products in more than one hundred and fifty countries worldwide. The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital interactive entertainment for end users. (www.hercules.com – www.thrustmaster.com).  

  Ideal Candidate We are: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules and Thrustmaster. Thrustmaster takes pride in its core values, ‘Passion, Quality and Innovation’, and constantly strives to improve the realism and immersiveness in legendary game worlds by offering thrilling and truly exceptional experiences. From video game enthusiasts to casual gamers, Thrustmaster accessories for PC and gaming consoles such as racing wheels (Ferrari® F1 wheel replica and the powerful T-GT just to name some) and joysticks (US Air Force licensed) bring everyone’s dreams to life.   Hercules: For over 30 years, we have focused on innovating and developing digital audio solutions which continue to inspire users with endless new possibilities. We constantly draw on our roots in analog audio, in order to offer cutting-edge devices, celebrated for their precision and sound quality. Hercules created the first dual-deck mixing controller for computers featuring a built-in audio interface. Since then, Hercules has ranked among the leading manufacturers of portable DJ controllers for computers. Challenge  If you have: Bachelor or Master degree in Computer Science, Automation, Electronics and Telecommunications, Informatics, Mathematics or you are a student at one of those. Minimum 1 year experience in Software Development for Desktop or Mobile Applications Good knowledge of C/C++/C# programming languages. Good knowledge of Windows and Mac Operating Systems. Debugging and problem-solving skills. Good communication/writing skills. Full-time availability. You are able to work as part of a team or as an individual. You are self-motivated. Well written and verbal English skills. Nice to have: You are enthusiastic about computer-based music production and performance or PC and consoles video games Sound programming is a plus. QT knowledge is a plus Then we should really meet! Job Description Responsibilities What you should do: Develop software according to the design document using C/C++ as the main programming language Document the code. Implement solutions at the best quality, in due time. Debug, test and optimize applications. Accurately estimate and plan tasks. Permanently up to date about new programming technology.  What we offer: Relaxing and friendly workplace environment located in Bd. Expozitiei, Sector 1, Bucharest Hybrid working schedule (2 day/week WFH) Full time, long term individual labor contract Long term visibility in terms of projects Stock Options Plan Attractive and rewarding salary Individual and/or Company Performance Bonuses and OT paid Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Meal tickets (30 RON/day) Medical insurance with Sanador Reimbursement of 50% of Monthly Public Transport Fees Various Specific Trainings If you are interested in this role, please let us know by sending your resume at: [email protected] More about us: Listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation (€176.8 million turnover in 2021) is currently present in eleven countries (France, Germany, Great Britain, Spain, the United States, Canada, Italy, Belgium, China and Romania), and distributes its products in more than one hundred and fifty countries worldwide. In case you want to find out more about what we’re up to, don’t hesitate to access our websites (http://www.hercules.com/ and http://www.thrustmaster.com/ or https://www.guillemot.com/en/)

We are a designer and manufacturer of interactive entertainment hardware and accessories, publicly traded since 1998 and active in this market since 1984, Guillemot Corporation (120.6 M€ turnover in fiscal 2020) structures its operations around its two flagship brands: Hercules for the digital DJing and music products segment, and Thrustmaster for PC and console gaming accessories. The Group is currently present in 11 countries (France, Germany, the UK, Spain, the United States, Canada, the Netherlands, Italy, Belgium, China and Romania) and distributes its products in more than 120 countries worldwide. The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital entertainment for end users. (www.hercules.com – www.thrustmaster.com). To join our team today means taking part in ambitious projects on an international scale and sharing in our values: a culture of openness with regards to needs and uses, innovation, respect, collaboration and solidarity. We are now looking for our Back Office Assistant, part of our German team, so to support our Development in Germany and Austria. The ideal candidate for this new position in the team must be an organized and analytical person who will be mainly in charge of : Preparing of sales reports for German subsidiaryFollow up and summary of activities including controlling proves of sales/advertisingWeekly update reportingPreparing monthly business planDialing and monitoring sellout promotionsControlling of the marketing budgetIssuing general offers to customers Ship & Debit settlementsGeneral organizational functions Supporting collegues when offAny kind of projects/ meeting preparation Requirements: Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.Fluent English & German (written & spoken),Ability to work on their own initiative with a “can do “attitude. Proficiency in Microsoft Office suite and Excel in particular. If you feel to find yourself in these tasks and you want to work in a small open minded team, please share with us by sending an email to mailto:[email protected] your experience and salary expectation. The position is located at Nuremberg - Germany