Guillemot Corporation

Privacy policy

Thank you for visiting our Web site and reviewing our privacy policy.

Guillemot Corporation S.A. (hereinafter “Guillemot” or “we”) respects the privacy rights of its online visitors and users (hereinafter “you”) and is committed to protecting the personal information collected about you. We have adopted this Online Privacy Policy to guide how we collect, store, and use the information you provide us.
In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for this Web site. Additional terms and conditions, if any, regarding the collection and use of your information may also be provided to you before you sign up for a particular service (like Forum, Newsletters or Customer Service). Guillemot reserves the right to change this statement at any time.


What Information is Collected ?

Guillemot collects certain information from and about its online users in three ways directly from the user, from our Web server logs, and with cookies.

User-Supplied Information: We do not collect any personal information from you unless it is voluntarily provided. When you submit personal information to Guillemot, it will usually take the form of: (1) product registration; (2) contest registration; (3) registration for specific event participation; (4) shopping at our online store; (5) Web site registration; (6) customer service and technical support; (7) “Tell a friend” e-mail service; (8) online newsletter; and/or (9) online forum; (10) answer to marketing survey. The information we collect may include personal information such as your name, date of birth, e-mail address, phone number, fax number and home address, system(s) specifications. Visitors purchasing goods or services through our online store will need to provide a valid credit card number and expiration date, in addition to the credit card holder’s name, mailing address, phone number and e-mail address. In addition, we may collect demographic information such as your age, gender, favorite styles of gaming and the systems you own or plan to buy. The more accurate information you volunteer, the better we are able to send you latest information and special offers and to help us to serve you better with products and services appropriated to your needs.
Guillemot also stores and maintains e-mails (including personally identifiable information contained thereto) that you send to us and non-personally identifiable information that you post on our “poll” section.

Guillemot may also collect personal information about other people, for example, if you use our “Tell a friend” e-mail service (eg. forward a link to a Web site product page to another person via e-mail) you might submit your name and e-mail address and the recipient’s name and e-mail address. The recipient’s name and e-mail address will not be stored.

Cookies: In order to offer and provide a customized, personal service, Guillemot uses cookies to store and help track your information. For example, we may use cookies to help remind us who you are and to deliver content and services based on your account information (eg. your participation to our online poll).
Cookies are simply pieces of information that are sent to your browser from a Web server and stored on your computer’s hard drive. Cookies do not include people’s names, e-mail addresses, or other information that is personally identifiable; they are typically used to quickly identify a user’s computer and to “remember” things about the user’s visit. The use of cookies is relatively standard and you will likely find them used on most other major web sites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of this Web site may not function properly if you set your browser to not accept cookies or if you reject a cookie.
Guillemot also keep tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Server Log Information: Guillemot, like many other web sites, passively collects and records Server Log Information that record web site activity, including how many “hits” a particular web page is getting. These entries are generated anonymously and are not associated with any particular user, computer or browser.
You should also remember that whenever you voluntarily disclose personal information online, such as through e-mail, forums, your information can be collected and used by others. Although Guillemot tries to protect your personal information, Guillemot cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.

What Happens if I Refuse to Provide My Personal Information?

Your refusal to submit personal information may limit our ability to process your online product registration, contest registration, purchase via our online store, request for technical support, or other online activities or services. However, you do not need to provide personal information to Guillemot in order to access and enjoy the Web site.

How Will My Personal Information be Used ?

We use information in different ways, depending on the type of information:

User-Supplied Information: Guillemot may use your personal information to answer to your request for information or technical support. They may be used for purposes such as personalization and verification. After your prior authorization for such use, Guillemot may also use these information to send you advertising or promotional materials, including information about special rebates, promotional offers and other events of interest.

We also use your personal information for our internal marketing, technical or demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs.

The financial information you submit to us, such as your credit card number and expiration date will be kept confidential by Guillemot. We will use any financial information that you submit solely for billing and payment purposes.

Cookies: Guillemot uses cookies to serve you better and more efficiently, and to personalize your experience at this Web site. To do so, the cookies we use may record non-personally identifiable information pertaining to your preferences for viewing particular web pages. We may also use cookies to help us in analysing trends, tracking user’s movement, and gathering broad demographic information for aggregate use.

Server Log Information: It enables Guillemot to assess overall site activity, track interest in advertised sales, and troubleshoot technical concerns. We also use the Server Log Information for our internal marketing and demographic studies, so we can constantly improve the referral services we provide you. Server Log Information are used internally only.

With Whom May Guillemot Share My Personal Information ?

From time to time, we are approached by companies and organizations that provide products or services that we believe may be of interest to you, and subject to your authorization, we may share your personal information with such third parties. If such authorization were given, Guillemot should offer you the opportunity to discontinue your authorization to share your personal information.
We see this as a value-added service helping you find useful products or services. We strive to limit use of the information you provide to those offers that we think you would appreciate receiving. If you do not wish to receive information from these third party, you must opt out at the time you would be asked for your authorization.

However, we never share personal information that we receive online from children under 18 with other companies outside the Guillemot Group companies (Guillemot Corporation’s marketing, R&D and Technical Support affiliated companies).

How Do I Access My Personal Information and Choose How My Personal Information is Used ?

If you submit personal information to Guillemot, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will remind you that you can access your personal information, modify the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services. If for any reason you wish to view, correct or delete the personal information collected about you, please send an email to : [email protected]. If you do not want Guillemot to send you communications about special rebates or promotionaloffers, you may opt-out from receiving these communications at the time your authorization is requested or by contacting us via email. In addition, along with every communication sent to you, Guillemot gives you the opportunity to discontinue receiving future communications.

Does Guillemot Collect Personal Information from Children Under 18?

Children under 16 shall not submit to the Web site personally identifiable information. We do not collect such information from children under 16.
With regard to children under 18 but not under 16 (“Teenagers”), the questionnaire(s) we provide you limits information that we collect. However, in some areas it is necessary to collect personally identifiable information from Teenagers to provide them with answers to their request for information or technical support, or to allow participation in online promotions and other activities.

Parental Consent: Guillemot is committed to the safety of children. Guillemot encourages parents to spend time with their children online, to monitor their children’s online use, and to help us protect their privacy by instructing them never to provide personal information (real names, addresses, phone numbers…) without your permission, when using the Internet. Guillemot believes it is good policy not to collect more personally identifiable information from Teenagers than is necessary for them to participate in our online activities, promotions or services. Children under 18 should not submit any information to this Web site without a parent or legal guardian’s consent.

Parental Access: A parent who has acted for his or her child and/or a parent who has given Guillemot permission to collect his or her child’s information can, at any time, do the following: (1) view, correct or remove the child’s personal information; (2) discontinue further use of the child’s information and communication with the child; and/or, (3) revoke his or her earlier consent to collect the child’s information. To do so, please contact us via email, and we will review or update your child’s information as appropriate. Please be sure to include in your e-mail message the e-mail address your child used to register.

How does Guillemot Protect My Personal Information?

Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. Guillemot will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your Guillemot account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

To protect your personal information, Guillemot maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. Our Web site have security measures in place to protect the loss, misuse and alteration of the information under our control. Personal information collected by Guillemot is stored in secure operating environments that are not available to the public (e.g., locked rooms). To prevent unauthorized electronic access to personal information, Guillemot maintains information collected online behind a firewall-protected server and uses encryption.
In addition, we take reasonable steps to assure that third parties who may collect and/or use personal information on our behalf provide sufficient protection of personal information.

For secure online shopping, Guillemot provides you with a safe and secure credit card transaction using encryption to protect data transmissions. For obvious reasons, please do not send credit card information through unsecured e-mail.

This Web site may contain links to third party web sites. Guillemot is not responsible for the privacy practices of such Web sites, please consult their privacy policies.

By using the Web site, you signify your assent to the Guillemot Online Privacy Policy. If you do not agree to this policy, please do not use this Web site. We reserve the right to make changes in this policy, so please check back from time to time to ensure you are aware of any changes in our information collection practices. Your continued use of the Web site will signify your acceptance of these changes.

General Terms and Conditions of Use

The terms of this Online Privacy Policy are incorporated into our general Terms of Use.