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About The Role (location – Romania, Bucharest) Part of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company’s representative for both Thrustmaster and Hercules brands.   We are looking for a Technical Support Agent that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls and emails from clients, responding to inquiries, managing complaints, troubleshooting significant and complex customers’ problems and providing general information about the company’s products and services. If you have: a Technical Client Support background and/or video games knowledge and passion a high level of accuracy and strong communication skills if you are a near-native ENGLISH speaker and you speak SPANISH as a second language Then this open position is your perfect match!   Key responsibilities:   Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives · Handling native language customer contacts, including responses via phone calls, email and chat correspondence · Provide product and service information to customers · Research required information using available resources · Research, identify and resolve customer complaints using applicable procedures · Document all calls’ information according to standard operating procedures · Follow up customer calls where necessary · Complete call logs and reports · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “templates” when handling different topics · Build sustainable relationships and engage customers by going the extra mile · Frequently attend educational seminars to improve knowledge and performance level · Meet individual/team qualitative and quantitative targets · Assimilate, implement, audit and propose improvements to the working procedures · Strong problem solving/troubleshooting skills. Skills, Knowledge and Expertise: Previous experience in a technical support role is a must · Proficient in English and Spanish as a second language · Responsive, rigorous, organized, proactive and positive mindset – friendly and supportive team player · Ability to work independently and at times with minimal guidance · Ability to work well under tight deadlines and maintain composure with a strong focus on customer service · Experience using Microsoft Dynamics 365 or other CRM system is a plus · Strong phone and verbal communication skills along with active listening · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively · Excellent data entry and typing skills · Ability to handle stressful situation appropriately · Minimum Bachelor’s degree.   What we offer: Hybrid work schedule (1 days/week WFH) Meal tickets (33 RON/worked day) Extra days off Performance based bonus and other bonuses Medical subscriptions in partnership with Sanador (with special offers for family members) Gift vouchers for Easter, Christmas, Children’s day 50% reimbursement for the monthly public transportation subscription Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Discounted prices for Guillemot products Trainings Long term visibility in terms of projects. If you are interested in this role, please let us know by sending your resume at: [email protected] About us: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules for the digital hardware and peripherals segment, and Thrustmaster for PC and console gaming accessories.   The Group is currently present in many countries (Romania, France, Germany, UK, Spain, the United States, Canada, Italy, Belgium, China, France), and distributes its products in more than one hundred and fifty countries worldwide.   The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital interactive entertainment for end users. (www.hercules.com – www.thrustmaster.com).

About The Role (location – Romania, Bucharest) Part of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company’s representative for both Thrustmaster and Hercules brands.   We are looking for a Technical Support Agent that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls and emails from clients, responding to inquiries, managing complaints, troubleshooting significant and complex customers’ problems and providing general information about the company’s products and services. If you have: a Technical Client Support background and/or video games knowledge and passion a high level of accuracy and strong communication skills if you are a near-native ENGLISH speaker and you speak ITALIAN as a second language Then this open position is your perfect match!   Key responsibilities:   Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives · Handling native language customer contacts, including responses via phone calls, email and chat correspondence · Provide product and service information to customers · Research required information using available resources · Research, identify and resolve customer complaints using applicable procedures · Document all calls’ information according to standard operating procedures · Follow up customer calls where necessary · Complete call logs and reports · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “templates” when handling different topics · Build sustainable relationships and engage customers by going the extra mile · Frequently attend educational seminars to improve knowledge and performance level · Meet individual/team qualitative and quantitative targets · Assimilate, implement, audit and propose improvements to the working procedures · Strong problem solving/troubleshooting skills. Skills, Knowledge and Expertise: Previous experience in a technical support role is a must · Proficient in English and Italian as a second language · Responsive, rigorous, organized, proactive and positive mindset – friendly and supportive team player · Ability to work independently and at times with minimal guidance · Ability to work well under tight deadlines and maintain composure with a strong focus on customer service · Experience using Microsoft Dynamics 365 or other CRM system is a plus · Strong phone and verbal communication skills along with active listening · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively · Excellent data entry and typing skills · Ability to handle stressful situation appropriately · Minimum Bachelor’s degree.   What we offer: Hybrid work schedule (1 days/week WFH) Meal tickets (33 RON/worked day) Extra days off Performance based bonus and other bonuses Medical subscriptions in partnership with Sanador (with special offers for family members) Gift vouchers for Easter, Christmas, Children’s day 50% reimbursement for the monthly public transportation subscription Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Discounted prices for Guillemot products Trainings Long term visibility in terms of projects. If you are interested in this role, please let us know by sending your resume at: [email protected] About us: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules for the digital hardware and peripherals segment, and Thrustmaster for PC and console gaming accessories.   The Group is currently present in many countries (Romania, France, Germany, UK, Spain, the United States, Canada, Italy, Belgium, China, France), and distributes its products in more than one hundred and fifty countries worldwide.   The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital interactive entertainment for end users. (www.hercules.com – www.thrustmaster.com).

About The Role (location – Romania, Bucharest) Part of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company’s representative for both Thrustmaster and Hercules brands.   We are looking for a Technical Support Agent that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls and emails from clients, responding to inquiries, managing complaints, troubleshooting significant and complex customers’ problems and providing general information about the company’s products and services. If you have: a Technical Client Support background and/or video games knowledge and passion a high level of accuracy and strong communication skills if you are a near-native ENGLISH speaker and you speak FRENCH as a second language Then this open position is your perfect match!   Key responsibilities:   Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives · Handling native language customer contacts, including responses via phone calls, email and chat correspondence · Provide product and service information to customers · Research required information using available resources · Research, identify and resolve customer complaints using applicable procedures · Document all calls’ information according to standard operating procedures · Follow up customer calls where necessary · Complete call logs and reports · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “templates” when handling different topics · Build sustainable relationships and engage customers by going the extra mile · Frequently attend educational seminars to improve knowledge and performance level · Meet individual/team qualitative and quantitative targets · Assimilate, implement, audit and propose improvements to the working procedures · Strong problem solving/troubleshooting skills.   Skills, Knowledge and Expertise: Previous experience in a technical support role is a must · Proficient in English and French as a second language · Responsive, rigorous, organized, proactive and positive mindset – friendly and supportive team player · Ability to work independently and at times with minimal guidance · Ability to work well under tight deadlines and maintain composure with a strong focus on customer service · Experience using Microsoft Dynamics 365 or other CRM system is a plus · Strong phone and verbal communication skills along with active listening · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively · Excellent data entry and typing skills · Ability to handle stressful situation appropriately · Minimum Bachelor’s degree.   What we offer: Hybrid work schedule (1 days/week WFH) Meal tickets (33 RON/worked day) Extra days off Performance based bonus and other bonuses Medical subscriptions in partnership with Sanador (with special offers for family members) Gift vouchers for Easter, Christmas, Children’s day 50% reimbursement for the monthly public transportation subscription Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Discounted prices for Guillemot products Trainings Long term visibility in terms of projects. If you are interested in this role, please let us know by sending your resume at: [email protected] About us: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules for the digital hardware and peripherals segment, and Thrustmaster for PC and console gaming accessories.   The Group is currently present in many countries (Romania, France, Germany, UK, Spain, the United States, Canada, Italy, Belgium, China, France), and distributes its products in more than one hundred and fifty countries worldwide.   The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital interactive entertainment for end users. (www.hercules.com – www.thrustmaster.com).

About The Role (location – Romania, Bucharest) Part of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company’s representative for both Thrustmaster and Hercules brands.   We are looking for a Technical Support Agent that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls and emails from clients, responding to inquiries, managing complaints, troubleshooting significant and complex customers’ problems and providing general information about the company’s products and services. If you have: a Technical Client Support background and/or video games knowledge and passion a high level of accuracy and strong communication skills if you are a near-native ENGLISH speaker and you speak GERMAN as a second language Then this open position is your perfect match!   Key responsibilities:   Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives · Handling native language customer contacts, including responses via phone calls, email and chat correspondence · Provide product and service information to customers · Research required information using available resources · Research, identify and resolve customer complaints using applicable procedures · Document all calls’ information according to standard operating procedures · Follow up customer calls where necessary · Complete call logs and reports · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “templates” when handling different topics · Build sustainable relationships and engage customers by going the extra mile · Frequently attend educational seminars to improve knowledge and performance level · Meet individual/team qualitative and quantitative targets · Assimilate, implement, audit and propose improvements to the working procedures · Strong problem solving/troubleshooting skills. Skills, Knowledge and Expertise: Previous experience in a technical support role is a must · Proficient in English and German as a second language · Responsive, rigorous, organized, proactive and positive mindset – friendly and supportive team player · Ability to work independently and at times with minimal guidance · Ability to work well under tight deadlines and maintain composure with a strong focus on customer service · Experience using Microsoft Dynamics 365 or other CRM system is a plus · Strong phone and verbal communication skills along with active listening · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively · Excellent data entry and typing skills · Ability to handle stressful situation appropriately · Minimum Bachelor’s degree.   What we offer: Hybrid work schedule (1 days/week WFH) Meal tickets (33 RON/worked day) Extra days off Performance based bonus and other bonuses Medical subscriptions in partnership with Sanador (with special offers for family members) Gift vouchers for Easter, Christmas, Children’s day 50% reimbursement for the monthly public transportation subscription Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Discounted prices for Guillemot products Trainings Long term visibility in terms of projects.   If you are interested in this role, please let us know by sending your resume at: [email protected] About us: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules for the digital hardware and peripherals segment, and Thrustmaster for PC and console gaming accessories.   The Group is currently present in many countries (Romania, France, Germany, UK, Spain, the United States, Canada, Italy, Belgium, China, France), and distributes its products in more than one hundred and fifty countries worldwide.   The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital interactive entertainment for end users. (www.hercules.com – www.thrustmaster.com).

You must be 100% committed to our product lines and will make frequent in-store visits in addition to holding meetings with our customers and stay in touch with resellers on the weekly basis. SALES Prospect and qualify new business opportunities: distributors, resellers (focusing on e-tail segment) and putting them in touch with Guillemot for cooperation feasibility study Schedule meetings with prospects to deliver presentations on company products Contacting existing customers and providing them with the most up-to-date information regarding our products, including product training Negotiate order commitments from customers in time to ensure that local inventory levels can meet increasing demand from markets and reduce the risk of products being out of stock Reach sales and company growth targets while ensuring that the sales policies and conditions are perfectly implemented. Increase sales of products within the territory and achieving monthly and annual sales targets Preparing the quarterly and semestrial rolling forecasts and getting the planned orders from customers in advance Monitoring current inventory levels at distribution and in the channel to assure constant availability of the whole product portfolio ADMINISTRATION Obtaining from distributors and resellers appointed by Guillemot stock and sales data each month and providing said data to Guillemot on the monthly basis. Providing Guillemot each week with a report on the activities carried out the week before including without limitation: the name of the wholesalers, distributors, retailers, e-tailers visited or contacted/any comments/remarks made by the wholesalers, distributors, retailers, chains of stores or store during any meeting, visit or contact regarding the products and/or product range and/or the market in general/the details of orders/collected from wholesalers, distributors, retailers or e-tailers, chain of stores or stores/information relating to the sale to the end-user for each product present/exposed in the visited stores (including public prices and merchandising of the Products) Providing Guillemot each week with a report on its activities planned for following week MARKETING Identifying proposing, and organizing trade marketing actions online and offline (e.g. promotional activities, special exposure of Products in the store, online promotions, in-store testing zones, etc.) Negotiating with etail partners for the most cost-effective way to market and promote products and making sure A+ content is live and updated with the main etail partners. Monitoring competition: promotions in progress at wholesalers, distributors, retailers, chains of stores or stores, new products, market trends Qualifications of Sales Representative 5 years of sales experience minimum in sales in the IT sector, preferably prior working with major Brazilian resellers (omnichannel and e-tail) Strong network within the resellers’ community Proven ability to meet and exceed sales quotas (sales record from previous job) Proven track record of successfully managing customer relationships Profile: hunter & pugnacious & autonomous Frequent travel required (when possible) Excellent interpersonal skills & highly self-motivated Strong verbal and written communication skills in Brazilian Portuguese (mother tongue) + other language (English or Spanish) to be spoken fluently with your Area Manager based in France Proficient in Microsoft Office Conditions: Remuneration: fixed part + commission on turnover Contract conditions: service agreement; the successful candidate will work as a self-entrepreneur (freelancer) If you’re interested in this role, please let us know by sending an email to [email protected]

We are a designer and manufacturer of interactive entertainment hardware and accessories, publicly traded since 1998 and active in this market since 1984, Guillemot Corporation (120.6 M€ turnover in fiscal 2020) structures its operations around its two flagship brands: Hercules for the digital DJing and music products segment, and Thrustmaster for PC and console gaming accessories. The Group is currently present in 11 countries (France, Germany, the UK, Spain, the United States, Canada, the Netherlands, Italy, Belgium, China and Romania) and distributes its products in more than 120 countries worldwide. The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital entertainment for end users. (www.hercules.com – www.thrustmaster.com). To join our team today means taking part in ambitious projects on an international scale and sharing in our values: a culture of openness with regards to needs and uses, innovation, respect, collaboration and solidarity. We are now looking for our Back Office Assistant, part of our German team, so to support our Development in Germany and Austria. The ideal candidate for this new position in the team must be an organized and analytical person who will be mainly in charge of : Preparing of sales reports for German subsidiaryFollow up and summary of activities including controlling proves of sales/advertisingWeekly update reportingPreparing monthly business planDialing and monitoring sellout promotionsControlling of the marketing budgetIssuing general offers to customers Ship & Debit settlementsGeneral organizational functions Supporting collegues when offAny kind of projects/ meeting preparation Requirements: Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.Fluent English & German (written & spoken),Ability to work on their own initiative with a “can do “attitude. Proficiency in Microsoft Office suite and Excel in particular. If you feel to find yourself in these tasks and you want to work in a small open minded team, please share with us by sending an email to mailto:[email protected] your experience and salary expectation. The position is located at Nuremberg - Germany