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About The Role (location – Romania, Bucharest) Part of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company’s representative for both Thrustmaster and Hercules brands.   We are looking for a Technical Support Agent that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls and emails from clients, responding to inquiries, managing complaints, troubleshooting significant and complex customers’ problems and providing general information about the company’s products and services. If you have: a Technical Client Support background and/or video games knowledge and passion a high level of accuracy and strong communication skills if you are a near-native ENGLISH speaker and you speak GERMAN as a second language Then this open position is your perfect match!   Key responsibilities:   Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives · Handling native language customer contacts, including responses via phone calls, email and chat correspondence · Provide product and service information to customers · Research required information using available resources · Research, identify and resolve customer complaints using applicable procedures · Document all calls’ information according to standard operating procedures · Follow up customer calls where necessary · Complete call logs and reports · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “templates” when handling different topics · Build sustainable relationships and engage customers by going the extra mile · Frequently attend educational seminars to improve knowledge and performance level · Meet individual/team qualitative and quantitative targets · Assimilate, implement, audit and propose improvements to the working procedures · Strong problem solving/troubleshooting skills. Skills, Knowledge and Expertise: Previous experience in a technical support role is a must · Proficient in English and German as a second language · Responsive, rigorous, organized, proactive and positive mindset – friendly and supportive team player · Ability to work independently and at times with minimal guidance · Ability to work well under tight deadlines and maintain composure with a strong focus on customer service · Experience using Microsoft Dynamics 365 or other CRM system is a plus · Strong phone and verbal communication skills along with active listening · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively · Excellent data entry and typing skills · Ability to handle stressful situation appropriately · Minimum Bachelor’s degree.   What we offer: Hybrid work schedule (1 days/week WFH) Meal tickets (33 RON/worked day) Extra days off Performance based bonus and other bonuses Medical subscriptions in partnership with Sanador (with special offers for family members) Gift vouchers for Easter, Christmas, Children’s day 50% reimbursement for the monthly public transportation subscription Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) Discounted prices for Guillemot products Trainings Long term visibility in terms of projects.   If you are interested in this role, please let us know by sending your resume at: [email protected] About us: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules for the digital hardware and peripherals segment, and Thrustmaster for PC and console gaming accessories.   The Group is currently present in many countries (Romania, France, Germany, UK, Spain, the United States, Canada, Italy, Belgium, China, France), and distributes its products in more than one hundred and fifty countries worldwide.   The Group’s mission is to offer high-performance, ergonomic products which maximize the enjoyment of digital interactive entertainment for end users. (www.hercules.com – www.thrustmaster.com).

Ideal Candidate We are: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules and Thrustmaster. Thrustmaster takes pride in its core values, ‘Passion, Quality and Innovation’, and constantly strives to improve the realism and immersiveness in legendary game worlds by offering thrilling and truly exceptional experiences. From video game enthusiasts to casual gamers, Thrustmaster accessories for PC and gaming consoles such as racing wheels (Ferrari® F1 wheel replica and the powerful T-GT just to name some) and joysticks (US Air Force licensed) bring everyone’s dreams to life. Hercules: For over 30 years, we have focused on innovating and developing digital audio solutions which continue to inspire users with endless new possibilities. We constantly draw on our roots in analog audio, in order to offer cutting-edge devices, celebrated for their precision and sound quality. Hercules created the first dual-deck mixing controller for computers featuring a built-in audio interface. Since then, Hercules has ranked among the leading manufacturers of portable DJ controllers for computers. What we’re looking for: We’re eager to bring the best Mobile Software QA Engineers by our side! Take the opportunity to boost your career in QA role and grow professionally in software testing field. We will offer you a dynamic but relaxed environment where you can experience a large variety of new frameworks. Become our colleague in our Mobile development team. You will contribute in building company’s end user state of the art software and applications needed for a smooth and engaging experience with all our hardware equipment. An open-minded person with common sense and clear logic, curious and fast learner. Nice to have: • A keen eye for details and issues. • ISTQB certification / QA Course graduate is a plus. What you’ll be doing: • Reviewing requirements, specifications and technical design documents to provide timely and meaningful feedback; • Write, update and execute test cases in accordance with the requirements; • Estimate, prioritize and plan testing activities. • Reports and escalate issues to development teams and document them in issue tracking systems; • Follow-up issues, confirm fixing and close; • Maintain testing documentation with the latest project updates • Perform Exploratory, Smoke, Regression, Interrupts, Compatibility and Performance testing. • Implement quality assurance best practices and procedures. • Stay updated on emerging technologies, and best practices related to mobile app software testing. What you need to know/have: • Minimum 3 year experience in Software QA on Mobile platforms. • Experience working with Mantis (or Jira). • Experience working with Test Management tools (Testrail). • Experience working with Android Debug Bridge. • Experience working with iOS Testing Frameworks. • Experience in Agile environment and multidisciplinary teams; • Knowledge of QA methodologies and processes; • Good understanding of development lifecycle, testing phases and test case design; • Full-time availability. • Ability to work as part of a team or as an individual. • Well written and verbal English skills. • Good communication/writing skills. What’s in it for you: • Relaxing and friendly workplace environment located in Bd. Expozitiei, Sector 1, Bucharest • Hybrid working schedule (2 days/week WFH) • Full time, long term individual labor contract • Long term visibility in terms of projects • Attractive and rewarding salary • Individual and/or Company Performance Bonuses - based on your results & the company’s • Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) • Meal tickets (33 RON/day) • Medical insurance with Sanador - facilities for your family, too • Reimbursement of 50% of Monthly Public Transport Fees • Various Specific Trainings If you are interested in this role, please let us know by sending your resume at: [email protected]. More about us: Listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation (€176.8 million turnover in 2021) is currently present in eleven countries (France, Germany, Great Britain, Spain, the United States, Canada, Italy, Belgium, China and Romania), and distributes its products in more than one hundred and fifty countries worldwide. In case you want to find out more about what we’re up to, don’t hesitate to access our websites (http://www.hercules.com/ and http://www.thrustmaster.com/ or https://www.guillemot.com/en/)

Ideal Candidate We are: A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules and Thrustmaster. Thrustmaster takes pride in its core values, ‘Passion, Quality and Innovation’, and constantly strives to improve the realism and immersiveness in legendary game worlds by offering thrilling and truly exceptional experiences. From video game enthusiasts to casual gamers, Thrustmaster accessories for PC and gaming consoles such as racing wheels (Ferrari® F1 wheel replica and the powerful T-GT just to name some) and joysticks (US Air Force licensed) bring everyone’s dreams to life. Hercules: For over 30 years, we have focused on innovating and developing digital audio solutions which continue to inspire users with endless new possibilities. We constantly draw on our roots in analog audio, in order to offer cutting-edge devices, celebrated for their precision and sound quality. Hercules created the first dual-deck mixing controller for computers featuring a built-in audio interface. Since then, Hercules has ranked among the leading manufacturers of portable DJ controllers for computers. What we’re looking for: We’re eager to bring the best iOS developers by our side! Take the opportunity to boost your career in iOS development and work with some cool Swift native features. We will offer you a dynamic but relaxed environment where you can experience a large variety of new frameworks. Become our colleague in our mobile development team. You will contribute in building company’s end user state of the art software and applications needed for a smooth and engaging experience with all our hardware equipment. The main technologies we are using: Swift, CocoaPods, UIKit, Combine, GitHub Nice to have: • Alamofire, Mobile DataBase(RealmSwift), UnitTesting, CI/CD, GitFlow • Experience with publishing native applications in AppStore What you’ll be doing: •Assess, design, develop, integrate, test, and document software features with a strong focus on iOS platform; •Create and maintain packages/frameworks to integrate features in Guillemot applications •Troubleshoot software issues and fix bugs; •Participate actively and proactively in all project overviews and team meetings; •Ownership of technical designs, code development and component test execution to demonstrate alignment to the functional specification; •Using configuration management and integration/build automation tools to lead and deploy builds; •Performing code reviews and providing critical suggestions for fixes and improvements; •Unit testing applications; •Collaborating within a project team with diverse and complementary skills. What you need to know/have: •3/5+ years of experience as a software engineer building iOS applications using Swift, UIKit, Combine •Eagerness to learn innovative technologies; •Excellent understanding of object-oriented and MVVM design pattern; •JSON and REST APIs knowledge; •Experience with Unit and UI testing; •Knowledge of continuous integration and code versioning; •Able to create reusable code and write technical documentation; •Focused on design details, knowledge to interact with design tools (Figma, Zeplin) ; •Experience with publishing native applications; •Excellent communication skills in English. What’s in it for you: • Relaxing and friendly workplace environment located in Bd. Expozitiei, Sector 1, Bucharest • Hybrid working schedule (2 day/week WFH) • Full time, long term individual labor contract • Long term visibility in terms of projects • Stock Options Plan • Attractive and rewarding salary • Individual and/or Company Performance Bonuses - based on your results & the company’s • Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers) • Meal tickets (33 RON/day) • Medical insurance with Sanador - facilities for your family, too • Reimbursement of 50% of Monthly Public Transport Fees • Various Specific Trainings If you are interested in this role, please let us know by sending your resume at: [email protected]. More about us: Listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation (€176.8 million turnover in 2021) is currently present in eleven countries (France, Germany, Great Britain, Spain, the United States, Canada, Italy, Belgium, China and Romania), and distributes its products in more than one hundred and fifty countries worldwide. In case you want to find out more about what we’re up to, don’t hesitate to access our websites (http://www.hercules.com/ and http://www.thrustmaster.com/ or https://www.guillemot.com/en/)